This unified digital platform serves as a one-stop solution for students, employees, and members of the public to lodge and seek resolution of their grievances in a structured and transparent manner.
Users can submit their grievances under clearly defined categories, ensuring that their concerns are directed to the appropriate department or authority. Upon successful submission, users can log into the portal to track the real-time status and progress of their grievance.
Each grievance will be reviewed and addressed by the designated competent authority within a stipulated timeframe of 30 working days from the date of submission.
Once a grievance has been resolved, users have the opportunity to provide feedback on the quality and effectiveness of the resolution. Feedback can be submitted by selecting either the "Satisfied" or "Dissatisfied" option.
In cases where the user marks their grievance as "Dissatisfied," the system provides an option to escalate the issue to a higher authority for further review and resolution.
This platform aims to promote transparency, accountability, and prompt service delivery by ensuring timely and fair redressal of grievances across all categories of users.